Business Service Management

Online Survey Page

Salutation

First Name

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Company Name

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Email Address

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Industry

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Q1: Are you currently evaluating a Business Service Management solution?

Q2: How soon do you intend to implement the above project? (Please select one)

Q3: Which IT management disciplines are you planning to implement. (Check all that apply.)

Q4: Which of the following best describes your organization's maturity level? (Check one.)

Value - Business Impact Analysis: Business-oriented view of IT service quality, communicating the results in a language business can better understand. This includes the ability to associate business costs on a full or partial IT service outage.
Service - Service Impact Analysis: IT operations and business users are able to view how IT element events directly impact one or more IT services.
Proactive - Event Correlation: ECA processes are implemented with a set of measurable event thresholds, suppressing erroneous data and correlating the events to add content and context.
Reactive - Event Consolidation and Filtering: Events are detected, consolidated, filtered, logged and viewed. ECA tools are loosely integrated with help desk tools to aid in the event remediation process.
Chaos -Data Sources: Limited ECA capabilities, no IT operations process. IT outages directly impact end users. No IT operations understanding of the impact of an outage on the business.

Q5: Rank the state of the following IT disciplines in your organization.

Novice

Average

Expert

Infrastructure Management

End User Management

Real User Monitoring

Synthetic

Service Level Management

CMDB

Application Performance Management

End-to-end Transaction Management

Application Performance Lifecycle

Configuration Management

Change Control

Q6: Would you like more information about HP Software BSM solution?

Q7: Would you be interested to attend HP Software events, such as seminars and conferences?