Business Service Management
Online Survey Page
Salutation
First Name
Family Name
Company Name
Mailing Address
Country
Others (Country)
Postal/Zip Code
Job Title
Others (Job Title)
Email Address
Phone Number                    
(Country Code)      (Area Code)
Industry
Number of Employees
Q1: Are you currently evaluating a Business Service Management solution?

YesNo
Q2: How soon do you intend to implement the above project? (Please select one)

ImmediatelyWithin 7 - 12 months
Within 1 - 3 months> 12 months
Within 4 - 6 monthsDon't know
Q3: Which IT management disciplines are you planning to implement. (Check all that apply.)

Infrastructure ManagementService Level Management
End User ManagementCMDB
Real User MonitoringApplication Performance Management
SyntheticEnd-to-end Transaction Management
Q4: Which of the following best describes your organization's maturity level? (Check one.)

Value - Business Impact Analysis: Business-oriented view of IT service quality, communicating the results in a language business can better understand. This includes the ability to associate business costs on a full or partial IT service outage.

Service - Service Impact Analysis: IT operations and business users are able to view how IT element events directly impact one or more IT services.

Proactive - Event Correlation: ECA processes are implemented with a set of measurable event thresholds, suppressing erroneous data and correlating the events to add content and context.

Reactive - Event Consolidation and Filtering: Events are detected, consolidated, filtered, logged and viewed. ECA tools are loosely integrated with help desk tools to aid in the event remediation process.

Chaos -Data Sources: Limited ECA capabilities, no IT operations process. IT outages directly impact end users. No IT operations understanding of the impact of an outage on the business.

Q5: Rank the state of the following IT disciplines in your organization.
 
Novice |    Average | Expert
Infrastructure Management
End User Management
Real User Monitoring
Synthetic
Service Level Management
CMDB
Application Performance Management
End-to-end Transaction Management
Application Performance Lifecycle
Configuration Management
Change Control
Q6: Would you like more information about HP Software BSM solution?

Yes, please have someone contact me
No, I have all the information I need right now
Q7: Would you be interested to attend HP Software events, such as seminars and conferences?

Yes, please keep me informed on your events
No, thank you